Frequently Asked Questions
Everything you need to know about shopping at Cat Lady.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I process a return?
We accept returns on all unworn and unwashed items within 30 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund process.
How can I ensure I pick the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials ethically sourced?
Yes, at Cat Lady, we prioritize sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and use high-quality, eco-friendly fabrics.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.